Policies

Return Policy

We stand by the quality of our products and we want you to be 100% satisfied. As most of our products are handmade and personalised for your Woof Friend, we can only accept returns on damaged products. Please contact us within 7 days of delivery and ship the item back to us within 14 days. Unfortunately we do not accept returns or exchange for incorrect size ordered, please kindly double check the sizing or contact us for support prior to placing your order.

 

Please kindly note that shipping costs are non-refundable. Customers are responsible for paying return shipping costs. Also, we recommend using an insured and trackable mail service when mailing your return as we cannot be held responsible for items lost or damaged during return shipment. 

Duties and Taxes

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.