Frequently asked questions

What do we mean by handmade?

We proudly handmade all Woof Pack products in our studio in Hong Kong, with the exception of the toy baskets. We handpick the best quality materials and handcraft each and every product with love and attention to details. We are passionate about what we do and is committed to bringing the best products to your Woof Friends!



When will I receive my order?

We do our best to get our Woof Pack products in your hands as quickly as possible. As all our products are handmade to the best quality, please kindly allow us 5-10 business days to process and ship your orders. Shipping typically takes 3-5 business days within Hong Kong, and 8-15 business days internationally.



Are the Bows removable on the Bow Tie Collars?

Yes they are movable and removable! Each Woof Pack Bow Tie is attached to the collar through elastics fabric loops that is secured on the Bow Tie, you can remove and reattach the Bow Tie whenever you want.



How do I care for my Woof Pack Products?

Bandanas, Blair Bow & Bow Tie Collars

We recommend Woof Pack Bandanas, Blair Bow and Bow Tie Collars to be hand washed gently in cold water with mild detergent and air dried to increase its longevity. While our Woof Pack accessories are too cool to be taken off, we do recommend removing them before rough woof dates and muddy woof adventures.

Waste Bag Holder

Our Woof Pack Waste Bag Holder is made with water-resistant fabric, simply use a damp cloth to wipe the exterior. We also recommend hand washed gently in cold water with mild detergent and air dried.

Toys

We recommend spot cleaning.



Are the collars adjustable?

Yes they are, we offer the Bow Tie Collars in 3 different sizes and within each size you have 10-15cm adjustability.



How do I know which size to pick for my Woof Friend?

Please refer to our size guide here for sizing. If you need help finding the right size for your Woof Friend, feel free to contact us.



Where do you ship?

Everywhere! We ship internationally.



Got more questions?

Contact us and we will get back to you as soon as we can!